Shipping & Returns
Shipping Policy
Thank you for shopping with Grafting Dragon Fruit (GDF LLC). Please review our Shipping Policy below for important information regarding order processing, shipping, delivery, and returns.
1. Shipping Availability
We currently ship nationwide throughout the United States, including Puerto Rico and the U.S. Virgin Islands.
International shipping is not available at this time. We hope to offer international shipping in the future.
2. Order Processing Time
All orders are typically processed within 3–4 business days. Orders are not shipped or delivered on weekends or holidays.
Whenever possible, we ship orders early in the week to help prevent packages from remaining in transit over the weekend.
During periods of high order volume, processing and shipping may take longer than usual. Please allow additional time for delivery.
If your order experiences a significant shipping delay, we will contact you by email or telephone.
3. Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
USPS Priority Mail: Estimated delivery within 1–4 business days after shipment.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, or other unforeseen circumstances.
4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after shipment.
5. Customs, Duties & Taxes
GDF LLC is not responsible for customs duties, import taxes, tariffs, or other fees that may apply to an order.
Any applicable charges imposed during or after shipping are the responsibility of the customer.
6. Lost or Damaged Shipments
GDF LLC is not responsible for products that are lost or damaged during shipping.
If your order arrives damaged or is lost in transit, please contact the shipping carrier to initiate a claim.
We recommend keeping all original packaging materials and damaged products until the claim has been resolved.
Return & Exchange Policy
We appreciate your business and encourage you to review our return and exchange conditions before making a purchase.
1. Return Eligibility
Return requests must be submitted within 7 days of receiving your order.
All returns and exchanges require prior written approval from GDF LLC Customer Support. Unauthorized returns may not be accepted.
2. Restocking Fees
Approved returns and exchanges are subject to a 20% restocking fee, in addition to applicable freight and shipping charges.
3. Return Shipping Costs
Customers are responsible for all return shipping and freight costs unless the return is the result of an error made by GDF LLC.
4. Custom & Special Orders
Custom and special orders cannot be cancelled once they have entered production.
5. Final Sale Items
All dragon fruit cuttings and closeout items are final sale.
Returns and exchanges are not accepted for dragon fruit cuttings or closeout items.
6. Customer Support
If you have questions about your order, shipping, or return eligibility, please contact GDF LLC Customer Support before submitting a return.